As we look back on 2003, we at La Familia, Inc., are extremely proud of our accomplishments and are very thankful for your support. We remain dedicated to our mission of helping people improve their quality of life.

The Strategic Plan that we developed last year served as the framework for program development in 2003, with reaching financial viability the goal of each program. The overarching goal of our Strategic Plan was to attain reaccreditation for Programs for Families and Children through the Council on Accreditation (COA). This is a rigorous process, and La Familia remains one of only five agencies with this certification in New Mexico.

The COA process included the completion by the Board of Directors of the Policy statements that govern the operation of La Familia, Inc. Assisted by Jeff Bormaster, CWLA (Child Welfare League of America) consultant, the policies were written and approved by the Board in early 2003.

The policies then served as the basis for revisions in each program’s operating procedures and accompanying procedure manuals, including those of Administration (Finance, Human Resources, Training, and CQI (Continuous Quality Improvement). Although the Self Study process was exhaustive and exhausting, we successfully completed the documentation and submitted it to COA on June 30.

Our Compliance Officer, Darla Wilson, was instrumental in pulling together the Self Study and for writing a huge part of the procedures that insure our compliance with COA standards. The site visit was conducted by two COA Peer Reviewers on September 7 and 8, 2003, and was very positive. We soon learned that La Familia had been approved for reaccreditation effective December 5, 2003. It was an awesome effort on the part of all our staff and Board members. We celebrated with a catered lunch for all employees.

In the pages that follow you will learn about each of our programs and the hundreds of children and families they have helped this year.

Each program offers unique and valuable services to New Mexicans. We have continued to receive vital support from the community through United Way of Central New Mexico, the Albuquerque Community Foundation, the New Mexico Children, Youth and Families Department, Spaulding Services for Children, the U. S. Health and Human Services Department, the New Mexico Medicaid Program, and many individual donors of goods, services and money.

We are thankful for all of our supporters and promise to continue to offer the high quality and professionally sound services that they have come to expect from La Familia.

Our Vision:
“We Deliver What We Promise”

Our Mission:
“We Help People Improve Their Quality of Life.”